Terms & Conditions

Terms & Conditions

By accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below.

Pricing Policy

Greenline Services aims to price competitively, while respecting the selling price recommended by our Suppliers, in order to protect their brand’s reputation. On occasion, we may reduce the price of an item and offer it as part of a genuine “sale”. We may also offer reductions for multiple buys or “bundle” a number of products that we think will be of interest to our customers.

Please note, there is VAT to pay on top of these prices.

Delivery Policy

Our delivery charges are based on the weight of your order and can be seen during checkout. Please note we currently do not ship to customers outside the UK.

We use our own fleet of delivery vehicles for local deliveries and DPD for the rest of the UK.

Returns Policy

We only work with suppliers we respect and trust and who provide high-quality products. However, we do understand that on occasion it may be necessary for our customers to return an item to us. We are happy to offer a 30-day returns policy.

Unwanted Item

If you are not happy with your item or have simply changed your mind:

In the first instance, please let us know that you want to return your item by calling 01664 482 548 or emailing sales@greenlineservices.co.uk, quoting your name and order number.

Once your order has been verified, you will be asked to return the item to:

Greenline Service & Supplies Ltd
29 Pate Rd
Melton Mowbray
LE13 0RG

Please ensure that the item is still in its original packaging and condition as we cannot refund an item that has been opened, damaged or used. The customer is responsible for the return postage cost.

As soon as the item has been received and inspected, the value of the returned item will be refunded. Please note this will not include the original delivery charge.

Faulty or Incorrect Item

If your item is faulty or we have sent you the wrong item, please accept our apologies.

In the first instance, please let us know that you want to return your item by calling 01664 482 548 or emailing sales@greenlineservices.co.uk, quoting your name and order number.

Once your order has been verified, you will be asked to return the item to:

Greenline Service & Supplies Ltd
29 Pate Rd
Melton Mowbray
LE13 0RG

As soon as the item has been received and inspected, the value of the returned item including the original delivery charge and any return postage costs will be refunded.

If you would prefer a replacement item, your return postage costs will be refunded and the replacement sent out free of charge the following working day.

Damaged Item

Unfortunately, on occasion, parcels and / or their contents can sustain damage in the post. If your item is damaged, please call us on 01664 482548 or email sales@greenlineservices.co.uk, quoting your name and order number.

Cancelling an Order

We understand that you might want to cancel your order.  If you do, please ring 01664 482548 or email sales@greenlineservices.co.uk If we have not dispatched your goods we’ll happily cancel the order.

If goods are already on their way to you, we ask you to return them at your cost to:

Greenline Service & Supplies Ltd
29 Pate Rd
Melton Mowbray
LE13 0RG

As soon as we’ve received and inspected the items and verified that they are in their original condition, we will issue a refund.

Please note, you will be returning the item to us at your risk. We therefore recommend using a tracked service.

Cancellation by us

We make every effort to ensure that the prices, product descriptions and stock levels are accurately represented on our website. However, on rare occasions we may need to cancel an order if:

– we have insufficient stock to deliver the goods you have ordered.

– a product, price or description fault has been identified

– we cannot ship to your delivery address, for example if it is outside the UK.

If we do have to cancel your order, please accept our sincere apologies. We will notify you by e-mail and issue an immediate refund.

All Rights Reserved

This website is the property of Greenline Services. Any use of materials on this website, including modification, distribution, or republication, without the prior written permission of Greenline Services is strictly prohibited.